REFUND & CANCELLATION POLICY

August 4, 2026

Refund Policy

Thank you for using our services. We strive to provide a seamless payment experience through secure online payment gateways.

1. General Policy

All payments made through our payment gateway are considered final unless otherwise stated in this policy.

A refund may be approved under the following circumstances:

Duplicate payment for the same transaction.
⁠Incorrect payment amount due to a system error.
Payment was successfully processed, but the requested service was not delivered due to a verified technical issue caused by our system.
A transaction was processed without authorization, subject to verification and investigation.
Any other circumstance approved at our sole discretion.

Refunds will generally not be provided for:

Change of mind after payment.
Services that have already been successfully provided or completed.
⁠User errors, including incorrect information submitted during payment.
Delays caused by banks, payment gateway providers, or third-party financial institutions.
Any fees charged by banks, card issuers, or payment gateway providers.

To request a refund, please contact our support team and provide:

Full name
⁠Email address
Transaction ID or payment reference
Payment date
Amount paid
Reason for the refund request
Requests should be submitted within 7 calendar days from the payment date unless otherwise required by applicable law.

If a refund request is approved:

Refunds will be processed using the original payment method whenever possible.
Processing typically takes 7–14 business days, depending on your bank, card issuer, or payment gateway.
Processing times are outside our control once the refund has been initiated.

We reserve the right to reject refund requests that:

Users may cancel a transaction at any time before completing payment. No charges will be incurred if payment has not been successfully processed.

Once payment has been successfully completed:

Transactions generally cannot be cancelled.
Any cancellation after payment will be treated as a refund request and evaluated according to the Refund Policy above.

If a service is cancelled by us before it is provided:

The customer will be entitled to a full refund of the amount paid, unless otherwise stated in the applicable service terms.

If customers request cancellation after payment but before the service has been provided:

Approval is subject to review.
Administrative or payment processing fees may be deducted where permitted by law and where applicable.

If payment fails, is declined, or remains incomplete:

No service will be provided until payment is successfully received.
If funds were deducted but the transaction failed, customers should contact us with the transaction reference for investigation.